Metropolitan France: We offer Colissimo home delivery or delivery to a relay point for purchases of 19€ or more. Below this amount, it is charged:
|Delivery method||Shipping costs||Timeframe|
|Tracked Colissimo home delivery||4,90€||48-72h|
|Mondial Relay pickup point||4,90€||3 to 4 days|
These delivery times are given as an indication and may vary depending on the carrier. HC PRESTIGE cannot be held responsible for any delay in delivery.
French territories overseas, Belgium, Switzerland and the rest of the world: We are still working on best delivery options. The section will be updated very soon.
On our online shop, we offer delivery in Metropolitan France for the moment, but soon to the DOM-TOM, Switzerland and Belgium and more generally throughout the world.
In the meantime, if you wish to place an order for delivery outside France, please reach out to us at [email protected] so that we can assist you.
Please note that for deliveries outside of Europe, possible customs fees may be charged to you.
If you have not received your parcel, please wait until the end of the day as the delivery status may have been updated in advance and the parcel may arrive later. If you still have not received your package within 24 hours, please contact us at [email protected] so that we can find a solution together.
You have 14 days after receipt of your order to return the products you do not wish to keep. These products must be unopened and in their original condition.
If you wish to make a return, please contact our customer service at [email protected]. For faster processing, please provide us with your order number, the list of products you wish to return and the reason for the return. We will then send you a return label by email, allowing you to send your items back to us. The cost of this label will be deducted from your refund.
We do not offer exchange of items. If you do not wish to keep your products, please write to us at [email protected] in order to make a return.
When your order is completed, you will receive a confirmation with your order number by e-mail. You will also find the details of your order in your customer area, in the section When your order is confirmed, you will receive a confirmation with your order number by e-mail. You will also find the details of your order in your customer area, in the section My orders.
We invite you to first check whether a direct debit has been made. It is possible that the payment was not successful and that your order was not validated for this reason. If you have been debited, we advise you to check your junk mail, as our email may be hiding there. If you still haven't received an email, it may be that your email address contains an error. Please contact us at [email protected] so that we can check and send you your confirmation email.
You can download all your invoices directly from your customer area in the "My orders".
You have also received your invoice as an attachment to your order confirmation email.
Once your package has been shipped and picked up by the carrier, you will receive a shipping confirmation email with your tracking number.
If you wish to change the delivery terms of your order, write to us as soon as you receive your order confirmation on [email protected]. If your order has not yet been shipped, we can modify it. Our customer service will find a solution with you so that you can receive your order in good conditions.
An order can only be cancelled if it has not yet been shipped. Contact us as soon as possible on [email protected] so that we can consider your cancellation request. If we are unable to cancel your order, our customer service department will be able to help you arrange a return for your products.
If you encounter any other problem with your order, please feel free to contact us at [email protected]. Our friendly team will be happy to assist you.
Create your HC PRESTIGE customer area by clicking on "Login" at the top right of the screen, then "Create an Account". Follow the instructions to choose your personal identifiers.
If you have trouble logging in, click on "Forgot Password" and follow the instructions. Make sure that the email address you provide is correct. If necessary, contact us at [email protected] so that we may assist you.
None of our products or ingredients are tested on animals.
None of our products contain phthalates or parabens. The majority of our hair care range is sulfate free, however, a small handful of products contain sulfate: GET READY Cuticle Open Shampoo, GET READY Micellar Spray, ALWAYS YOUNG Shampoo, VOLUME ON Shampoo and SAVE MY BLOND Shampoo. We are aiming to develop a fully sulfate free range in the near future.
Silicone in haircare products have a bad reputation - but it is not always bad for your hair! It helps create a sleek, shiny look, but can sometimes weigh hair down. When we formulate products, we determine if silicone is beneficial to the product. We are not always silicone free, but we don't consider that a bad thing either!
All products in the HC PRESTIGE, SPIRIT ELEMENT range are completely safe to use and contain no contraindications.
Our teams have taken care to develop a personalized and reliable tool for you.
Our hair quiz will recommend a routine tailored to your needs. All information is also provided on the product sheets and collections descriptions on our website, including hair concerns and hair type. If you have a question about this, please contact our team via [email protected].
If your skin reacts to an HC PRESTIGE product, stop using it immediately and write to us at [email protected]. If you have photos to send us, even better! Our scientific team will study your case with the utmost care in order to determine the cause of your reaction and accompany you as best as possible in this process.
HC PRESTIGE professional products are sold online on our official website, where you are. But also at our distributors shops and partner salons.
Visit the Partners' page to find the one closest to you.
Please visit the Partners' page, then you can search through our store locator.
Here, all you have to do is enter your town or postcode to find a distributor near you, who can direct you to an HC PRESTIGE partner hairdresser.
We do not offer samples. However, most of our products are available in small sizes, so you can easily test them. We are of course available to answer your questions and help you choose the products that best suit your needs and expectations.
If you have any questions or would like to know more about any of our products, please write to us at [email protected]. We are always here to answer your questions!
You can easily recycle your empty bottles with the usual plastic. Write to us directly at [email protected] for more information.
When you confirm your order on our site, you can pay for your purchases in several ways:
Our site does not allow payments in instalments or payments by cheque.
The amount of your purchases will be debited upon validation of your order.
Your payment on our website is totally secured by our STRIPE payment module.
The latter is subject to an SSL type security system, guaranteeing that all your banking data is protected. We do not save any of your banking data.
Payments by PayPal are made directly on the PayPal website in a secure manner.
If you are unable to add or remove products from your shopping cart during checkout, we recommend that you delete the cookies and other site data stored on your computer.
Please clear up and log back into the website.
In this case, we advise you to contact your bank to ensure that your payment method is working properly. If there are no problems, please contact us at [email protected] for assistance.
We are happy to answer your messages within 24 hours - Monday to Friday - from 10 am to 6 pm. If your request is made on a public holiday, we will take your message the next day.
Feel free to contact us at [email protected]
Si vous êtes un professionnel, vous pouvez également nous écrire sur [email protected], your request will be forwarded to the relevant department.
Please write to us at [email protected] with information about your platforms, and we will quickly review your request.
We're always here to help you! Contact us by e-mail at [email protected] and we will get back to you as soon as possible.
HC PRESTIGE is a family owned company.
We are proud to design in France effective and pleasant products to use in salon and at home, since 2012
HC Prestige is a French brand. It is the result of a family heritage where several generations of hairdressers succeed one another. Many years of experience and research allow us to develop pure and effective formulas. Our professional treatments and haircare products are tailored to meet all hair needs and are respectful of animal welfare.
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